Big News: Coderra Partners with Sinch to Transform Australian Customer Engagement

Today, we're thrilled to announce a major partnership with Sinch, a global leader in customer communications. By combining Coderra CommOps' advanced AI agents with Sinch's tier-one global communications platform, we are setting a new standard for how Australian businesses engage with their customers.

Why Sinch?

If Coderra is the brain, Sinch is the nervous system. As a global leader in customer communications, Sinch handles over 700 billion interactions annually. For Coderra, they are the ideal partner because an AI agent is only as effective as the network it runs on. Their tier-one infrastructure ensures that every message is delivered reliably, securely, and at lightning speed, no matter the volume.

The power of two

• Coderra CommOps: We build intelligent, conversational AI agents.
• Sinch: They provide the global infrastructure to deliver those conversations across every channel, from SMS and WhatsApp to the messaging apps customers use daily.

Together, we're enabling businesses to deploy a single AI agent across all channels, ensuring every customer interaction is instant, intelligent, and reliable.

Why this matters

Customers no longer accept "on-hold" music or contact forms. They demand instant, conversational answers in the chat threads they use every day.

This partnership solves that. Service providers, our initial focus, can now automate routine enquiries and guide customers through product discovery at scale, without losing the personal touch. It's better for customers, and it gives human teams the breathing room to focus on what matters most.

What they're saying

"Partnering with Sinch is a natural fit. Their extensive network and powerful API are the perfect delivery engine for the sophisticated AI agents our platform creates. Together, we will enable businesses to build next-generation conversational experiences for their customers."

Dr Koliya Wedanage, Co-Founder and CTO, Coderra

"This partnership represents a significant step forward in our AI strategy... By combining our APIs and global network with the specialized AI platform of Coderra, we are not just enhancing our service offering; we are defining the future of intelligent, multichannel communication."

Damien Brennan, Strategic AI and Emerging Tech Partnership Manager, Sinch APAC

This is just the start. We're building a future where every business can deploy always-on, intelligent agents that talk to customers exactly the way they want to be talked to.